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ORDERING
All orders are made to order in my studio in Israel.
Payment must be fully cleared before production begins.ย
Most pieces are made and shipped within 2-3 weeks.
Custom designs and special orders take 3-6 weeks. If you have a specific deadline, please contact me.ย
Rush orders may be possible depending on my schedule.
Orders placed during holidays or busy periods may take longer, and I will always let you know if thatโs the case.
PAYMENT
I accept credit cards, PayPal, Apple Pay, and Google Pay.
All payments must be cleared before an order goes into production.
CANCELLING AN ORDER
Cancellations are free of charge within 48 hours of purchase.
After 48 hours, cancellations will incur a 10% fee, deducted from your refund.
SHIPPING
I offer free express shipping on all orders of $450 or more.
For orders under $450, express shipping is $35 worldwide and $10 within Israel.
Israeli customers: once your order is ready, you can schedule a pick-up or express delivery (1โ3 days, depending on location).
International customers: orders ship with DHL Express or FedEx International Priority, signature required, and usually arrive within 3โ5 business days.
Some locations I cannot ship to, so please check with me in advance if youโre not sure.
I do not ship to hotels or non-permanent addresses.
CUSTOMS & IMPORT FEES
Many countries charge VAT or import fees before delivery.
These are the buyerโs responsibility unless they were prepaid at checkout.
UNDELIVERABLE PACKAGES
If a package canโt be delivered because of an incorrect address, because you couldnโt be reached, or because customs fees werenโt paid, it will be returned to me. Youโll then receive a refund minus the shipping cost, any customs fees, and the restocking fee.
DAMAGED OR MISSING ITEMS
Please check your package on delivery.
Any problem (damage, missing papers, faulty items) must be reported toย contact@sivanlotan-jewelry.com within 3 days of delivery.
PACKAGING
Every piece arrives gift-ready in a jewelry box with a gift bag.
RETURNS & EXCHANGES
Items can be returned within 30 days of receipt, unworn and with all paperwork.
Sinceย all itemsย are made to order, returns will incur a 20% restocking fee.
Customized pieces and sale items are final sale.
Full details: https://sivanlotan-jewelry.com/pages/shipping-returns
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