Terms and Conditions

Terms and Conditions

1. Preamble
   • This website https://sivanlotan-jewelry.com/ ("The Website") is running and operated by SIVAN LOTAN JEWELRY (Private Company number 039622360, hereinafter "The Company") and is an online store selling and advertising handmade pieces of jewelry ("The Product").
   • These Terms of Conditions (“The Terms”) set out the rights and obligations of all users regarding the use of the Website and represent a legally binding agreement made between you, whether personally or on behalf of an entity (“You", "Your", "User") and The Company regarding the User's access to The Website, as well as any other media form linked or otherwise connected thereto.
   • By accessing, using, and/or purchasing from the Website, You agree to all of these Terms, so please read them carefully before continuing. If You do not agree to all or any of these Terms, you must discontinue using it immediately.
   • The Company reserves the right to update, make any changes, or replace any part of these Terms, without giving any prior notice and by its own discretion. Any new features or tools which are added to The Website will also be subject to these Terms. It is Your responsibility to check this page and check if there were any changes to it.
   • In addition, the Company might make any changes to the Website's appearance, its contents, the art, or any other change at its own discretion and without any prior notice. You agree that you will have no claim or demand against the Company due to these changes nor regarding any matters arising from them.
   • The Company might stop the Website's activity for maintenance at any time without prior notice.
   • You declare that your use of the Website is for personal purposes only and that it will not be used for any commercial purposes. The Company reserves the right to cancel/pause/ suspend any order or purchase that it suspects to be of a commercial nature.
   • The Company does not undertake to have or to keep stock of all of the Products presented on the Website. There might appear, in good faith, some inaccuracies in the information on the Website, and the Company will not have liability that relates to such inaccuracy.
   • The purchases on the Website are according to these Terms.
2. Definitions
   • Sivan Lotan Jewelry – the Company that is the owner of the Website and/or whomever on its behalf.
   • User – any person above the age of 18 who enters the website via the domain address as described above.
   • Registered User – a user who created an account using his personal information.
   • Password and User name – unique combinations of numbers and letters, which will be chosen by the user in order to create an account to use the website and that are not transferable to any third party.
   • Customer – a user who bought a product on the website.
   • Personal Information – any information that can identify the user including but not limited to full name, phone number, delivery address, email address, credit card information, etc.
   • Cookie files – files that are created by the server and transferred to the browser, which keeps them in the computer's storage. These files collect statistical information about the user, such as preferred website pages, interests, and usage habits, and enable the operation and adaptation of the site to the user.
3. User's Account, Order and Payment
   • In order to enjoy the Website services such as repurchasing, saving, and liking items, the user must create an account by selecting a username and a password.
   • It is not mandatory to create an account in order to purchase on the Website.
   • The user name and the password are for personal use only and the user might not assign or transfer them to any third party and keep them confidential.
   • If the information provided in the ordering form is not accurate, the Company cannot promise that the Product will arrive at its destination and the consumer will pay for the conveyance fees.
   • In any case, if You have a reason to suspect that Your account was hacked and/or a third party might have gotten Your username and /or password illegally, You should notify the Company immediately.
   • In the registration process, You will be required to provide Your personal information. In light of this, You undertake that the details You have provided are correct and accurate. If Your personal information has changed, You must notify the Company by sending an email to the following address: contact@sivanlotan-jewelry.com.
   • During the checkout process, You will be asked to provide Your payment method, which includes the following methods: Credit card, PayPal, Apple Pay, and Google Pay.
   • Once the payment information has been entered, it will be sent to the payment company for approval. You will receive a confirmation email with the invoice from the clearance company to the email You have put in the registration or order form once it is
   • For payment processing, we use a secure and trusted third party. All of the payment information is encrypted to ensure the safety of Your information.
   • Between 24-48 hours from the order approval, The Company will send You an email approving the receiving of Your order and updating you on the beginning of the production of Your Product.
4. Account Termination or Limitation
   • The Company reserves the right to terminate your registered account at any time without any notice or liability.
   • In addition, the Company might terminate your registered account if the Company believes that you have violated any part of these Terms or have engaged in illegal or fraudulent activity. These activities include but are limited to:
5. There is a concern that You have made an unlawful use of the Company's intellectual property rights, including but not limited to copying, distributing, reverse engineering, reproduction, use, or design copying, of any of the Products or the Website content, whether done for profit or not.
6. A payment or more of Your payments have been voided and it hasn't been fixed within 48 hours.
7. You have provided incorrect or false details in the account registration process.
8. There is a legislative provision and/or court order, that prevents you from using the website, explicitly and/or implicitly.
9. There is a concern that the purpose of using the account is to damage the website's servers, property, intellectual property, and/or other users' privacy.
10. Use of the website and/or the services, for any illegal, offensive, immoral, or malicious purposes, and that are not for the purpose for which the website was established.
11. Committing a criminal offense using the website and/or its services, including gambling, drug trafficking, and any other illegal purpose according to the laws of the state of Israel.
12. Slandering and/or tracking down any of the website's users in order to humiliate and/or harm this user's privacy.
13. Privacy violation by collecting data on users and creating databases.
    • You may also terminate your account at any time by contacting us in the contact details provided below. In case you have chosen to terminate your account, please note that we might retain certain information, associated with your account, such as order history or reviews regarding our products, for the reason of record-keeping or to act by any laws or legal obligations.
14. Accuracy of Information
    • The Company makes every effort to ensure that the information and pictures provided on the Website are up-to-date and accurate. However, there is no guarantee that the information, which includes the product description, pricing, and images, is accurate, complete, current, or error-free.
    • The Company reserves the right to change the content of the Website without any notice and as it sees fit.
    • While the Company makes every effort to display as accurately as possible the colors and details of the Products, the actual colors and details you see might vary depending on external factors such as your device.
    • In addition, the size or the weight of the Products may vary slightly due to the nature of handcrafted pieces. The Company provides approximate measurements for the Products, but they are for reference only and might not be exact. The Company does not guarantee the accuracy of these measurements.
15. User Reviews and Uploads
    • The Company welcomes and encourages You to share Your experiences and feedback about the Products by giving Us a review and posting pictures on our Website. However, the Company reserves the right to moderate and review all user-generated content before publishing it on the Website. The Company reserves the right to reject or remove any content that will be found inappropriate, discriminative, defamatory, offensive, or violates these Terms.
    • By submitting a review or picture to the Website, You grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, publish, and distribute the content for any purpose in any form, media, or technology now known or later developed.
    • You represent and warrant that You have all necessary rights, licenses, and permissions to provide such content and that Your content does not infringe or violate any intellectual property, privacy, or other rights of any third party. You also agree to indemnify us against any claims or damages arising from Your content.
    • Please note that the delivery is made via third-party services such as FEDEX or DHL and the Company has no control of, consequently, no delivery experience reviews regarding that should be posted in the review section. The Company will not be responsible for any matters that may arise during the delivery process that are outside of the Company’s control.
    • In addition, the reviews and pictures provided by Users are solely their opinions and do not reflect the opinions or views of the Website. The Company does not endorse or guarantee the accuracy, completeness, or reliability of any user-generated content on the Website. The Company also reserves the right to edit or modify any content to improve its quality or readability.
16. Prices and Discounts
    • All prices listed on the Website are in USD and are exclusive of any applicable taxes or fees. The Company reserves the right to change the prices of the Products at any time without prior notice.
    • The Company might offer promotions or discounts from time to time, which might be subject to additional terms and conditions. As with any other Product in the Website's stock, these discounts and promotions might be limited in time and quantity, and purchasing them will be subject to availability. The Company reserves the right to terminate or change any promotion or discount without any notice and by its own discretion.
    • All of the Products which have a price on them are available in stock. In the event of a "sold-out" item, it will be indicated on the Product description or on the Product's image.
    • In the event of a pricing error on the Website, the Company reserves the right to cancel any orders placed at the incorrect price. You will be notified regarding any pricing errors, to the contact information You have provided in the registration process and You will get the option to either cancel the order or to continue with the correct price.
    • Be advised that You are responsible for any taxes or fees that may apply to Your purchase, including but not limited to sales tax, customs fees, or import duties.
17. Custom Made Jewelry
    • The Company offers custom-made jewelry service, where You can request specific designs, materials, etc.
    • The custom-made jewelry will be ordered by contacting the Company via Our email, Our phone number, or in the Website's chat. You can see Our contact information HERE.
    • The custom-made jewelry process will be as follows:

• After a conversation in order to format the desired design between You and the Company's representative, the Company will send You a quotation with an estimated price with several sketches for illustration only.
• The quotation will describe the payment process.
• The crafting process will be made according to Your communications of Your requests and needs.
• The custom-made jewelry will be made only after You give Your final approval. Please carefully review the design's specifications before that final approval.
  • Please note that these items are not refundable and cannot be exchanged or returned.
  • If You received custom-made jewelry that is defective, please contact us immediately so We can work with You in order to solve the issue.

9. Shipping, Cancellation, and Returns of the Products
   • The provisions of this section are subject to the Consumer Protection Law 1981 (hereinafter: the Law).
   • Orders will normally take between 14-21 business days to produce and ship. In the event of a specific time limitation or a request for an express delivery, please contact us before You place Your order so the Company can evaluate the This request will need to be approved by the Company's customer service.
   • The Products are shipped as soon as the order is complete and You might receive Your order before the chosen time.
   • You will receive a confirmation message between 24-48 hours after creating the order.
   • Please note that during holidays or busy dates, Your order might take longer than the above window and We will notify You via the email You have shared with Us in the purchasing process if this is the case.
   • The Company reserves the right, in its sole discretion, to refuse any order that You will place and to limit or cancel quantities purchased.
   • The Company reserves the right, in its sole discretion, to limit or disallow orders that appear to be placed by dealers, distributors, etc.
   • In the event that We cancel or make a change to Your order, we will notify you via the email address you provided us with at the time of purchasing.
   • Shipping:
     • We offer free worldwide express shipping on all orders to most destinations.
     • Orders to Israel can be picked up at Our studio address specified in Our contact details below or request an express delivery which takes between 1-2 business days, depending on the location.
     • Delivery for International orders will be with DHL Express or FedEx shipping providers and the delivery will take between 3-7 business days.
     • Please note that the Company cannot ship to certain locations and some locations might not be on the free delivery shipping. Please check in advance if Your shipping address is on that list.
     • Once Your order has been shipped, we will send You a message with the tracking number and an estimated arrival time.
     • You are the sole responsible for the payment of any VAT/import, custom, or broker fees, that might be applicable to Your order. Please note that some of these fees will need to be paid before delivery can be completed.
     • You commit to check and give Us an accurate shipping address at the purchasing time.
     • In the event of an undelivered package because You didn't pay the above fees or the shipping address was incorrect and You were not reachable on delivery time, the package will be returned to the Company. In that case, You will be responsible for the return fees.
     • Important to note – the Company will be liable for any delays, loss of Products ordered, or any other reason beyond its control. In such cases, You will need to contact the postal services or relevant carrier to take appropriate action.
     • The Company is shipping the Products in a secure package and a receipt will be included in it. The Product will be shipped gift-ready in a jewelry box and a gift bag.
   • Cancellations:
     • You may cancel Your order within 48 hours of placing the order and receive a full refund.
     • If You cancel Your order after 48 hours, a restocking fee of 10% will apply.
     • Refunds will be made in the same form of payment You have ordered
   • Returns:
     • We want You to be satisfied with Your purchase, therefore We accept returns and exchanges on most of our Products, excluding custom-made jewelry, Products that are on sale, and ONE OF A KIND Products.
     • We accept returns and exchanges within 14 days of delivery.
     • Please note that all returned or exchanged Products cannot be worn or used in the same condition You have received them.
     • All returned or exchanged Products must be returned in their original packaging including all of the paperwork (certificates, etc.) that You have received with it.
     • Since all of the Products are handcrafted and there are some costs of processing returned items, all returned Products will be charged with a restocking fee of 25%.
     • Exchanges can be made with any other available Products on our Website, as long as the Product was not used and meets the return conditions mentioned above. However, the newly selected Product's amount can be only the same or higher than the paid amount.
     • To initiate a return or an exchange, please contact us via our contact details HERE.

10. Intellectual Property
    • The Company acknowledges and respects the intellectual property rights of others and expects You to do the same regarding its intellectual property. The Company owns all the intellectual property rights related to the Products, content, and Website. This includes but is not limited to, copyrights, design rights, trademarks, trade secrets, and any other proprietary rights.

• The use of any content, materials, or intellectual property owned by The Company without its express written consent is strictly prohibited. This includes, but not limited to copying, reproducing, distributing, modifying, or creating derivative works from The Company’s intellectual property.

• The Company might take legal action against any individual or entity that infringes its intellectual property rights. In addition, The Company reserves the right to terminate the account of any user who engages in such activity towards The Company’s intellectual property or others.

• If You believe that Your intellectual property rights have been violated by The Company or one of the Website’s Users, please contact the customer support team as soon as possible. The Company will take reasonable steps to investigate and resolve any such claims.

• By using the Website, You acknowledge and agree that The Company owns all intellectual property rights related to the Products, content, and Website and agree to use such intellectual property only in accordance with these terms and conditions and applicable laws.

11. Lack of Liability and Indemnification
    • To the maximum extent permitted by applicable law, in no event the Company, its employees, affiliates, officers, directors, interns, service providers, contractors or licensors will be liable for any special, incidental, indirect, punitive or consequential damages whatsoever, including, without limitation loss of profits, loss of revenue, loss of sales, loss of savings, loss of data or other information, for business interruption, loss of privacy arising out of or in any way related to the use of or inability to use the service, third-party software and/or third-party hardware used with the service, or otherwise in connection with any provision of these Terms, whether based in contract, warranty, breach of statutory duty, tort (including negligence), strict liability or otherwise, arising from Your use of any of the service or any Products procured using the service, or for any other claim, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content or Product posted, transmitted, or otherwise made available via the service, even if advised of their possibility or  could have foreseen  such damages.
    • You agree to indemnify, defend and hold The Company harmless, including its affiliates, employees, officers, interns, partners, agents, licensors, service providers, suppliers, contractors, and directors, from and against any claim, demand, loss damage, liability, including reasonable attorneys’ fees and expenses, made by any third-party due to and arising out of (1) Your breach of these Terms and Conditions; (2) any breach of the documents they incorporate by reference; (3) use of the Website; (4) any breach of Your representations and warranties outlined in these Terms and Conditions or; (5) Your violation of any law of the rights of a third-party, including but not limited to intellectual property rights.

    • Apart from the above mentioned, the Company reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify The Company, and You agree to cooperate, at Your expense, with its defense for such claims. The Company will use reasonable efforts in order to notify You of any such claim, action, or proceeding which is subject to this indemnification as soon as it becomes aware of it.
12. Governing Law

These Terms and Conditions, your use of the website, and our service are governed by and construed with the laws of Israel.

13. Contact Information

If You have questions regarding our Terms and Conditions, please contact us by email at contact@sivanlotan-jewelry.com, or at: